Terms & Conditions

General terms and conditions of business

 

1. Scope

The following terms and conditions apply to all orders via our online shop.

 

2. Contractual partner, conclusion of contract

The purchase contract is concluded with AGEPHA Pharma sro

By placing the products in the online shop, we make a binding offer to conclude a contract for these items. You can initially place our products in your shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction aids provided and explained in the ordering process. The contract is concluded when you accept the offer for the goods contained in the shopping cart by clicking on the order button. Immediately after submitting the order, you will receive another confirmation by email.

A binding contract can also be concluded beforehand as follows:

• If you have chosen credit card payment, the contract is concluded at the time the credit card is charged.
• If you have chosen the PayPal payment method, the contract is concluded at the time of your confirmation of the payment instruction to PayPal.
• If you have chosen the SOFORT transfer payment method, the contract is concluded at the time the payment instruction is confirmed to SOFORT GmbH. The languages ​​available for concluding the contract are German and English.

 

We save the contract text and send you the order details and our general terms and conditions by email. You can view the terms and conditions at any time here on this page. For security reasons, your past orders are no longer accessible via the Internet.

 

3. Delivery conditions

The shipping costs for shipping to Austria are €5.99 up to an order value of €29, above which there are no shipping costs.

We only deliver by mail. Unfortunately, a self collection of the product is not possible.

We do not deliver to packing stations.

 

4. Payment

The following payment methods are available in our shop:

• Credit card: Your credit card will be charged upon completion of the order.
• Paypal: You pay the invoice amount via the online provider Paypal. In principle, you must be registered there or register first, identify yourself with your access data and confirm the payment order to us. You’ll get more information during the ordering process.
• Immediate transfer We offer immediate transfer too. Herewith we receive the transfer credit immediately. This accelerates the entire order process. All you need is the account number, bank code, PIN and TAN. Using SOFORT GmbH’s secure payment form, which is not accessible to retailers, SOFORT Transfer automatically and in real time places a transfer in your online bank account. The purchase amount is transferred immediately and directly to the retailer’s bank account. If you choose the SOFORT transfer payment method, a pre-filled form will open at the end of the ordering process. This already contains our bank account. In addition, the transfer amount and the intended use are already displayed in the form. You now have to select the country in which you have your online banking account and enter the bank sort code. Then enter the same data as when you registered for online banking (account number and PIN). Confirm your order by entering the TAN. Right after you receive confirmation of receipt. In principle, every internet user can use the SOFORT transfer as a payment method if they have an activated online banking account with a PIN/TAN procedure. Please note that SOFORT transfer is not yet available at a few banks. You can find more information about whether your bank supports this service here:  https://www.sofort.com/ger-DE/general/fuer-kaeufer/fragen-und- Answeren/
• Advance payment: If you pay in advance, you transfer the invoice amount to our specified account within 7 working days of conclusion of the contract. The ordered goods will be reserved for you until then. Unfortunately, from this point on we can no longer consider your order. Shipping will only take place after receipt of payment.

 

5. Retention of title

The goods remain our property until full payment.

• For consumers, we reserve ownership of the purchased item until the invoice amount has been paid in full. If you are an entrepreneur in the exercise of your commercial or independent professional activity, a legal entity under public law or a special fund under public law, we reserve ownership of the purchased item until all outstanding claims from the business relationship with the customer have been settled. The corresponding security rights are transferable to third parties. (2) You only have the right to offset if your counterclaims have been legally established or are undisputed or recognized by us. In addition, you only have a right of retention if and to the extent that your counterclaim is based on the same contractual relationship. (3) If the customer is in default with any payment obligations to us, all existing claims become due immediately.

 

6. Warranty and Guarantees

The statutory liability law for defects applies. Information about any additional guarantees that may apply and their exact conditions can be found with the product and on special information pages in the shop. Customer service: For further questions:  office@agephapharma.com

 

7. Hotjar

We use Hotjar to better understand the needs of our users and to optimize what we offer on this website. Using Hotjar’s technology, we get a better understanding of our users’ experiences (e.g. how much time users spend on which pages, which links they click, what they like and don’t like, etc.) and this helps us tailor our offering based on feedback from our users to align. Hotjar works with cookies and other technologies to collect information about the behavior of our users and their devices (in particular the IP address of the device (is only recorded and stored in anonymized form), screen size, device type (unique device identifiers), information about the Browser used, location (country only), preferred language to view our website). Hotjar stores this information in a pseudonymized user profile. The information is not used by Hotjar or us to identify individual users or combined with other data about individual users. For more information, see Hotjar’s privacy policy here.

You can object to the storage of a user profile and information about your visit to our website by Hotjar and the setting of Hotjar tracking cookies on other websites by clicking on this opt-out link.

https://www.hotjar.com/legal/compliance/opt-out

 

8. Cancellation policy

Right of withdrawal (for German customers) or right of withdrawal (for Austrian customers) You have the right to withdraw from this contract within fourteen days without giving reasons. The cancellation period or withdrawal period is fourteen days from the day on which you or a third party named by you who is not the carrier has or has taken possession of the goods. In order to exercise your right of withdrawal or withdrawal, you must contact AGEPHA Pharma sro, Diaľničná cesta 5, 90301 Senec, Slovakia, Tel: +421 226 226 032, Email: webshop(at)agephapharma.com by means of a clear statement (for example a letter sent by post, fax or email) informing you of your decision to withdraw from this contract. You can use the attached sample cancellation form or withdrawal form, although this is not mandatory. If you make use of this option, we will send you (for example by email) a confirmation of receipt of such a revocation. In order to meet the cancellation or withdrawal deadline, it is sufficient that you send the notification of your exercise of the cancellation or withdrawal right before the cancellation or withdrawal period expires.

Consequences of revocation (or withdrawal)

If you cancel this contract, we will refund to you all payments received from you, including delivery costs (except for additional costs resulting from you choosing a method of delivery other than the cheapest standard delivery offered by us have) to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same payment method – if available – that you used in the original transaction, unless expressly agreed otherwise with you; under no circumstances will we charge you any fees for this repayment. We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of your cancellation of this contract. The deadline is met if you send the goods before the fourteen day period has expired. You bear the direct costs of returning the goods.

You are only liable for any loss in value of the goods if this loss in value is due to the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

1. Sample cancellation form

(If you want to cancel the contract, please fill out this form and send it back)

• To [here the name, address and, if applicable, fax number and email address of the entrepreneur must be inserted by the entrepreneur]:
• I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
• Ordered on (*)/received on (*)
• Name of the consumer(s)
• Address of the consumer(s)
• Signature of the consumer(s) (only for paper notification)
• Date

(*) Delete what is not applicable